1. Open Active Directory
  2. Find the user and open
  3. Click on the Attribute Editor tab and update accordingly
    1. UPN - update to new email address 
    2. Proxy Addresses  - SMTP: new email address,  smtp: old email address 
    3. Apply
  4. Update User Logon Name (pre-windows 2000) - new username
  5. Log into ad-connect
  6. Open Powershell as admin 
  7. run command - Start-ADSyncSyncCycle -PolicyType Delta 
  8. Done

Notify user they will log onto their computers with their new username/email address but Outlook, OneDrive, and Teams will make them re-authenticate.


Update SSO settings on backend to reflect new primary email address - BirdDogHR, ShareFile, FreshService, KnowBe4